The Break-Fix Illusion
Many Indonesian enterprises believe they're saving money by managing IT reactively. The math tells a different story.
Calculating Your True IT Cost
1. Staff time: 20 people × 2 hours/month of IT issues = Rp 38.4M/year in hidden loss
2. Downtime: A 4-hour server outage = Rp 200–500M in lost productivity
3. Emergency premiums: Break-fix vendors charge 2–3x for urgent calls
4. Security risk: Average SEA data breach cost = $2.87M (IBM 2024)
The MSP Value Proposition
A well-structured MSP typically runs Rp 15–45M/month for a 50-person company. Proactive monitoring catches 73% of incidents before they cause downtime.
When MSP Makes Sense
- 0–2 IT staff for 50+ employees
- 2+ major IT incidents in the past 12 months
- No 24/7 coverage capability internally
- Regulatory compliance requires documented change management